Frequently Asked Question
If you forget you Voicemail PIN, you may go to the Self Service Portal, logon using your NCOCC Network Credentials and then change your PIN.
To change your Voicemail PIN, users should logon to the Self Service Portal at: https://ucmuser.ncocc.net/ucmuser. When you visit the Portal, you will be prompted to enter a new PIN and to confirm it.
Once you complete this step, you may access your voicemail via your classroom phone, or outside the school network by visiting https://helpdesk.shelbyk12.org/kb/faq.php?id=5.